Graduate Customer Service Representative

As the first point of contact for customer enquiries and the face of the business, this Customer Service Representative opportunity is an impactful and essential role. Standing out in an industry dominated by large corporations, they offer a genuinely personable service to our customers. To make this customer experience even better and offer excellent service standards, we are looking for a fantastic CSR to join our small team in Surrey.
The best CSRs are genuinely excited to help customers. They're patient, empathetic, and good communicators, whilst being efficient at resolving any issues a customer may have. If this sounds like you and your commutable to the Guildford area, apply today!

Company profile - Automotive Protective Film Solutions (Guildford)  
Our Guildford based client is a driving force in the global automotive industry, pushing innovation when it comes to engineering to protect. As one of only eleven members of IWFA, this industry-founded manufacturer partners directly with automotive brands to deliver Paint Protection and Window Film solutions. Leading the market on clarity, durability and innovation, this is an opportunity to build a career in a unique industry lead!
 
Committed to partnership, they work closely with clients to develop bespoke solutions and ensure precision/quality at every stage via digital pattern-cutting software. With a cross-functional team spanning R&D, manufacturing, logistics and sales, joining them means becoming part of an innovation-driven organisation shaping the future of vehicle protection worldwide.
 
Key Responsibilities - Customer Service Representative (Guildford)

• Prioritise and process customer orders and requests.
• Liaise with our warehousing and logistics partners to ensure prompt delivery.
• Communicate with customers and keep them informed about their orders.
• Investigate and resolve customer complaints promptly and patiently. This may involve assistance to customers who may have received their orders late, have received the wrong order or have received faulty/incorrect products.
• Maintain thorough and accurate customer service records.
• Maintain and confidently use databases and mailing lists.
• Keep confidential records and financial information private and secure.
• Confidently use CRM/ERP (Netsuite) systems and technology to deliver great customer care.
• Work as part of the sales team to drive positive company sales results.
• Check product availability for customer orders and work with the Logistics Team to restock items.
• Communicate with customers about their orders, including any delays or changes in delivery.
• Ensure customer satisfaction and provide professional customer support at all times.
• Prepare, pack and ship product samples and non-standard orders. 

Job requirements - Customer Service Representative (Guildford)

• A 2:1 bachelor's degree.
• Good numeracy skills.
• Strong IT skills and curious towards learning to use new software's.
• Proficiency in office packages (MS / Google / other), ERP and CRM software's.
• Excellent communication skills, both verbal and written.
• Strong organisational skills.
• Excellent phone manners and well-spoken.
• Good listening skills.
• Exceptional customer service skills.
• Ability to adapt/respond to different types of characters.
• 30 - 45-minute commute to the Guildford area (5 days a week in office).
• Strong problem-solving skills.

Benefits of the job - Customer Service Representative

• Competitive starting salary of £30,000 - £35,000 DOE.
• Training and Development.
• Scope to be involved in numerous other areas of the business.
• No ceiling on career progression.
• Collaborative and fun work culture.