Client Services Executive

Looking for Client Services jobs or Customer Success roles in London? Interested in working for a rapidly growing FinTech? If you are a graduate with an interest in technology, this Graduate Client Services Executive role could be perfect for you - apply today!
 
Company profile - FinTech
In this graduate opportunity, you will be joining an internationally expanding mobile payment and tech company.
 
Founded in 2006, this company provides mobile payments and messaging services for clients across media, telecoms, entertainment, enterprise and commerce.
 
When consumers make payments, they are charged to their mobile phone bill. This service can be used for ticketing, content, cash deposits and charity donations. The service works by charging digital payments to the mobile phone bill, either via carrier billing or SMS billing. The business also offers messaging solutions.
 
Based in London, this is a fast-growing business driven by blue-chip clients such as ITV, Bauer Media, BT, Global Media, Comic Relief and Children in Need to name a few. This is a great opportunity to work for a fast-growing FinTech business in the heart of London.
 
Job description – Client Services Executive
In this Customer Success role in London, you will work closely with high-profile clients, handling day-to-day queries, requests, and troubleshooting issues. You will be responsible for setting up and testing campaigns for live events and competitions, ensuring they are configured correctly and function smoothly.
 
Additionally, you will produce in-depth reports to present alongside the account management team, helping to evaluate campaign successes, identify areas for improvement, and drive client growth.
 
This role offers exposure to various aspects of client services and operations, allowing you to develop a broad understanding of the business. You will work collaboratively with teams across client services, commercial, product, operations, and tech, ensuring that our clients receive exceptional service and support.
 
Key responsibilities – Customer Success Executive
In this Graduate Customer Success job, your responsibilities will include:

• Creating and testing bespoke campaigns for customer activities such as TV competitions and charity donations.
• Building and managing large-scale mobile marketing campaigns.
• Producing detailed reports for clients and presenting key findings internally and externally.
• Supporting clients during high-profile events, some of which may occur outside standard working hours.
• Analysing data using tools such as Looker and Excel to provide insights into key performance statistics.
• Developing statistical dashboards to monitor client traffic and event performance.
• Contacting competition winners on behalf of clients.
• Acting as a key point of contact for client queries, requests, and issue resolution.

 
Job requirements – Customer Services Executive

• A minimum of a 2.1 degree from University.
• Strong attention to detail.
• Excellent analytical skills with the ability to identify anomalies and issues.
• Proficiency in Excel and PowerPoint for handling data and creating reports.
• Ability to manage and prioritise multiple tasks to meet deadlines
• Organised and process-driven mindset.
• Strong communication and interpersonal skills.

 
Benefits of the job – Client Services Exec

• A great salary of £28,000 - £30,000 DOE.
• Lovely offices in Soho (Hybrid working).
• 25 days holiday plus bank holidays, with an additional day off to celebrate your birthday.
• Additional holiday days for long service.
• Option to purchase up to 5 additional holiday days per year.
• Regular social events, including a Christmas and Summer party.
• A collaborative and innovative work environment where your contributions make a real impact.
• Share Options.