Temporary Client Service Advisor

Who we are - Luxury eCommerce Platform

ABASK shines a light on exceptional craftsmanship and design. Connecting people with the world’s finest objects and makers, ABASK celebrates the process of creation, honouring time-honed techniques alongside innovation. ABASK shares the skills and stories behind over 350 local and global artisans it has curated in one intuitively designed e-commerce environment that delivers the best in customer experience and service.

Taking the hard work out of choosing the most unexpected gift, personal collector’s item, or interior design scheme, ABASK promises to deliver its unique edit of rare, exclusive, and one-of-a-kind pieces to over 165 countries within one to four days. ABASK obsesses over the highest quality materials and make, inspiring its customers to covet the preservation of traditional craftsmanship; delight in the function of design icons; and take joy in modern heirlooms while cherishing the stories that accompany them.

The candidate - Temporary Client Service Advisor

• Experience in luxury customer care, with a proven ability to deliver elevated service
• Strong communication skills and active listening, with a natural ability to build rapport
• Excellent organisational skills with the ability to prioritise and multi-task effectively
• Calm, adaptable, and solutions-focused, even under pressure
• Flexibility to work shift hours during peak trading periods
• Availability to work a minimum of 4 days per week in our Notting Hill office (with the option to be in 5 days if preferred)

Key responsibilities - Temporary Client Service Advisor

• Handle inbound client inquiries via phone, email, and WhatsApp with professionalism, care, and in line with agreed SLAs
• Support order management and logistics to ensure smooth, timely deliveries
• Liaise with third-party providers and internal teams to resolve issues quickly and effectively
• Confidently manage multiple tasks and shifting priorities in a fast-paced environment
• Deliver a luxury-level service under pressure during our peak trading periods
• Identify opportunities to drive sales and enhance the customer experience through every interaction
• Perform any other duties as required or assigned, in line with the business needs and evolution

Commitment

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality.