Technical Support Analyst

The Technical Support Analyst will join the Operations team, supporting clients with software and hardware-related technical queries while helping to maintain a high standard of service delivery. This is a varied role combining troubleshooting, testing, customer support, and technical analysis.
 
You'll be involved in resolving technical issues, supporting new software and hardware releases, and contributing to ongoing improvements across systems and internal processes. This role is ideal for someone technically minded who enjoys problem-solving and learning within a collaborative environment.

Company Profile - Connected Vehicle & Telematics Technology
This organisation is a leading technology business operating within the connected vehicle and telematics space. For over 15 years, they have been developing innovative technology designed to predict and prevent vehicle breakdowns, improve driver safety and security, and provide real-time data to help drivers and fleets operate more efficiently.
 
With offices across Europe and partnerships with leading roadside assistance organisations, the company combines cutting-edge technology with a collaborative and forward-thinking culture. Passionate about apps, data science, and creating engaging technology products, they continue to expand their market-leading platform and London-based team.
 
Key Responsibilities - Technical Support Analyst
In this Technical Support Analyst job, your responsibilities will include:

• Own, analyse, troubleshoot, and resolve 2nd line technical issues
• Provide technical support to a range of business clients
• Escalate technical issues where required and support resolution processes
• Assist with testing and validation of new software and hardware releases
• Support customer service requests and maintain regular communication with clients
• Maintain accurate records, databases, and technical documentation
• Contribute to improving internal procedures and support processes
• Support wider operational and technical activities as required

Job Requirements - Technical Support Analyst
For this Technical Support Analyst job, the ideal candidate will have:

• A degree in IT, Computer Science, Engineering, Science or a related discipline
• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• High attention to detail and strong organisational ability
• Genuine interest in technology and technical troubleshooting
• Ability to work through problems and follow issues through to resolution
• Previous experience in a technical support or testing environment is advantageous but not essential
• Positive, proactive attitude with a willingness to learn and contribute

Benefits - Technical Support Analyst

• Competitive salary £30,000 - £35,000 plus annual bonus
• Flexible remote working as standard
• 8 weeks remote work abroad
• 25 days' annual leave plus flexible bank holidays
• Newly refurbished Southwark office
• Private medical and dental cover
• Pension contributions above statutory levels
• Life assurance and wellbeing support
• Full training and ongoing development opportunities
• Exposure to cutting-edge technology and innovative products
• Potential opportunities for international travel