Support & Operations Executive

London

£21,000 - £25,000 per year

Full time

1 week ago

Applications close in 2 weeks

Bonus opportunities Casual work attire Flexible schedule

💫 About Ayda

Ayda is a tech start-up that's transforming research through our AI powered Research Operations (ResOps) platform. We’re a truly customer-centric business, solving problems experienced first-hand by our Founder and delivering solutions that our customers want and need. We’re growing and have ambitious plans for the next stage of our business. As a team we’re diverse, tight-knit and multi-disciplinary. Driven by results, the difference we make to our customers and a love of what we do.

👉 Job description

About the Role:

As a Support & Operations Executive, you will play a key role in ensuring the smooth operation of our service and platform. This entry-level position offers exposure to various areas and teams within our technology start-up.We are seeking a proactive, eager-to-learn candidate who thrives in a team environment. Your primary focus will be to deliver exceptional support for users, monitor platform activity, and perform essential administrative tasks to maintain high-quality service delivery. This is a remote role, providing you with the flexibility to work from anywhere with reliable internet access.

Specifically, you will be required to:

Provide online support for users.
Proactively monitor platform activity for day-to-day operations.
Develop deep working knowledge of the Ayda platform.
Use support software and systems to create, tag and effectively manage tickets.
Diagnose software issues and engage with the Product Owner using established processes.
Support the customer success and sales team in maintaining the CRM tool to ensure contacts and accounts are kept up to date.
Perform other duties as required.

About you:

You can demonstrate a growth mindset.
You have excellent attention to detail and organisational skills.
You are customer-focused and have strong problem-solving abilities
You have good communication (both written and verbal) skills.
You are proficient in tools such as Excel and CRM systems.
You are a team player who is willing to support colleagues to achieve shared goals.

Apply because you want to…

Take on a role with significant potential for growth.
Surround yourself with smart, open, curious, and action-oriented people with opportunities to learn at every turn.
Join a strong culture of continuous improvement, openness and transparency.

💰 Job Benefits