Office Administrator (Concierge Executive)

We are seeking a highly organised and service-focused Concierge Executive to join our dedicated team. This is a front-facing, operational role supporting the smooth daily running of the practice - ideal for someone with exceptional interpersonal skills, a calm, professional manner, and a genuine passion for client care.

Key responsibilities - Office Administrator (Concierge Executive) 

• Act as the first point of contact for patients, consultants, and partner clinics.
• Manage appointment scheduling, including GP consultations, referrals, and external specialist bookings.
• Coordinate communication between patients and clinicians, ensuring timely follow-up and continuity.
• Maintain and manage diaries for doctors and senior staff, adjusting appointments with discretion and precision.
• Liaise with hospitals, diagnostic centres, and other healthcare providers to arrange imaging and procedures.
• Support general administrative tasks, including inbox management, document handling, and internal coordination.
• Uphold the practice’s high standards of discretion, professionalism, and personal service in all interactions.

Ideal candidate - Office Administrator (Concierge Executive) 

• Experience in office administration, hospitality, or client-focused services preferred.
• Impeccable verbal and written communication skills.
• Highly organised, detail-oriented, and able to manage multiple priorities with calm efficiency.
• Confident using booking systems, shared calendars, and professional email communication.
• Proactive, discreet, and client-focused, with a flexible, team-oriented mindset.

Benefits of the role - Concierge Executive 

• A competitive starting salary of £25,000 - £30,000 depending on experience
• Hybrid working – a balanced 3-days-in-office / 2-days-from-home schedule once onboarding is complete

This is a unique opportunity to work within a leading private practice that values relationships, excellence, and a personalised approach to care.