Junior Customer Success Coordinator

Looking for a remote graduate role in tech with purpose? Excited by innovation, digital tools, and the chance to make a real impact? Join a fast-growing technology company with a dedicated education division that is helping schools navigate the challenges of the digital age. Apply now!
 
Company Profile - Software Company
This organisation develops innovative technology designed to improve focus, wellbeing, and productivity. With solutions used across different sectors, their education division partners with schools to create healthier learning environments and support young people's digital wellbeing. Growing rapidly and gaining recognition as a thought leader in this space, they are seeking a Junior Customer Success Coordinator to help schools adopt and embed their technology.
 
Job Description - Junior Customer Success Coordinator
In this remote role, you will support schools throughout their journey with the platform, from onboarding and training to ongoing support. You will help staff and students make the most of the technology, ensuring a smooth and positive experience. This is a people-focused role with a strong tech element, perfect for someone who enjoys working with digital tools, problem-solving, and supporting others. You will also gain hands-on experience in customer success, change management, and EdTech.
 
Key Responsibilities - Junior Customer Success Coordinator

• Support schools with onboarding, account setup, and system use
• Deliver or assist in online training sessions and webinars
• Act as a first point of contact for schools, providing support and escalating issues where needed
• Prepare user guides, resources, and training materials
• Keep records and engagement trackers up to date
• Join school calls, take notes, and provide follow-up actions
• Monitor engagement and feedback to measure impact

Job Requirements - Junior Customer Success Coordinator
In this remote Graduate Customer Success Coordinator role, your responsibilities will include:

• Interest in technology and its impact on education and wellbeing
• Strong communication skills, both written and verbal
• Organised, detail-oriented, and able to manage multiple tasks
• Some customer-facing experience (hospitality, retail, tutoring, volunteering, or admin)
• Confident using digital tools such as video calls, shared docs, and CRMs (training provided)
• A collaborative team player with initiative
• Willingness to travel occasionally for school visits and team days

Benefits of the Job - Junior Customer Success Coordinator

• 6-month initial internship with potential to extend or progress
• Fully remote role with flexibility, plus occasional co-working days in London
• 20 days holiday (pro-rated) plus bank holidays
• Training and professional development with opportunities to grow in Customer Success
• Regular team strategy days and socials
• A meaningful opportunity to use technology to create a real impact on student wellbeing

Looking to launch your career in Customer Success while helping schools and students thrive in a digital world? Looking to work remotely? Apply today!