IT Support Analyst

Company profile - Insurance & Financial Services
This boutique firm is recognised as a leading provider of specialist insurance, investment and financial services in the Lloyd's insurance market. Our client manages over £5 billion of underwriting each year, making it one of the most influential advisers in the sector. Their expertise covers Lloyd's Members' Agency services, underwriting, insurance company administration, audit, tax, and consultancy.
 
Job description - IT Support Analyst
This is an exciting opportunity for a motivated early career individual to begin their career in IT, joining a close-knit team that delivers critical technical support across the business. In this hands-on role, you'll assist with a wide range of day-to-day IT functions including helpdesk support, systems maintenance, and software troubleshooting.

You'll work closely with experienced IT professionals, gaining exposure to technical environments in a fast-paced financial services setting while developing essential skills in customer service, hardware/software support, and IT documentation.
 
This role is ideal for a tech-savvy individual eager to learn and grow within a supportive and highly professional environment.
 
Key responsibilities - IT Support Assistant
In this IT Support Assistant job, your responsibilities will include:

• Provide first-line technical support to internal users, resolving basic IT issues and escalating where necessary.
• Log, manage, and track support tickets through the helpdesk system to ensure efficient resolution.
• Assist with installation, configuration, and maintenance of IT hardware and software, both remotely and deskside.
• Help maintain IT documentation, including user guides and troubleshooting materials.
• Deliver outstanding customer service and foster strong working relationships with users across the business.
• Support ongoing system upgrades and contribute to internal IT projects as directed by senior team members.

What we're looking for - IT Support Analyst

• A 2:1 degree (or equivalent) in an IT-related or technical subject is preferred, though not essential.
• Strong interest in technology, systems support, and the financial services environment.
• Excellent communication skills - both written and verbal - with the ability to explain technical issues to non-technical users.
• Strong customer service ethos with a proactive and helpful approach.
• A logical thinker with effective problem-solving skills and a keen attention to detail.
• Team-oriented with the willingness to learn and develop new skills quickly.
• Familiarity with Microsoft Windows, Office 365, and basic networking concepts is desirable.

Benefits - IT Support Assistant

• £27,000 competitive starting salary
• Hybrid working model following initial training.
• Supportive, collaborative team culture with hands-on training.
• Prime City-based offices with access to the Lloyd's of London market.
• Clear development pathway into IT specialism or systems support roles.
• Exposure to cutting-edge IT systems within a leading financial services environment

Interested in IT Support Analyst roles in London? Ready to launch your career in the legal insurance industry with a market-leading firm - apply to this role today!