Graduate Account Manager

Looking for Account Management, Travel jobs, or Property jobs in London? Want to work for a leading Property Tech Scale Up? Apply now! Looking for Account Management, Travel jobs, or Property jobs in London? Want to work for a leading Property Tech Scale Up? Apply now! 

Company profile - Travel Scale Up 
In this Graduate Account Manager job in London, you will be working for a hugely successful young business in the Travel and Property sector! Their online marketplace for luxury short-term rentals and vacation homestays delivers an end-to-end, personalised service for guests who are looking to rent out exceptional quality homes and experiences in the most desirable destinations. 
 
For homeowners who want to earn an income from their home but don’t have time to take care of every detail, their service will provide the ease and peace of mind that comes with a luxury end-to-end hospitality experience. This high-growth, Travel and Property startup has incredible backing from a major London hotel chain and is looking to grow quickly, so there's no better time to jump on board.
 
They are now looking for a driven and personable Account Manager to join their lovely team - apply now!
 
Job description - Graduate Account Manager 
As a Graduate Account Manager, you’ll be responsible for developing and nurturing strong relationships with the existing homeowner portfolio. In this key role within the supply team, you’ll collaborate closely with the various internal divisions to address home-related issues, and as well es helping to coordinate scheduling and logistical needs. 
 
At its core, this is an Account Management position that demands strong interpersonal skills, quick problem-solving, and a talent for creating mutually beneficial outcomes for both the business and the client base. You’ll need to be detail-oriented and comfortable juggling a diverse workload involving multiple stakeholders across the business. 

Key responsibilities - Graduate Account Manager 
In this Account Manager job in London, your responsibilities will include: 

• Primary Contact for Homeowners: Act as the first point of contact for homeowners, assisting with queries related to statements, calendar updates, booking confirmations, and more. 
• Issue Resolution: Investigate and manage homeowner-reported damages following guest stays, as well as communicate and report any issues that arise during or after a booking. 
• Home Information Management: Ensure all property details are accurate and up to date across the entire London portfolio, both proactively and in response to changes. 
• Property Inspections: Conduct regular inspections of homes to ensure quality standards are maintained, and provide detailed reports to Account Managers. 
• Team Support: Assist the wider Supply team with tasks related to onboarding new homes and supporting supply acquisition efforts. 

Job requirements - Graduate Account Manager 

• Excellent communication skills.
• Attention to detail and a methodical, consistent approach to your work.
• Once you start something, you always see it through, finding the most efficient way to deliver excellent service.
• You enjoy liaising with high net worth clients, building on existing relationships and managing client expectations.
• Excellent organisation - you’re always one step ahead; scheduling, planning and managing lots of different activities.
• Comfortable working under pressure and never fazed by last-minute changes