Customer Success Manager

In this Account Manager role, you will be joining an international team with a completely innovative and transformative patented product. In our hyperconnected world, they provide a way for people to really engage and eliminate the distraction and intrusion from smartphones in a variety of environments such as schools, concerts, conferences, and private events. Founded in 2014, and with teams in Los Angeles, New York, Minneapolis, London, and Sydney - they are looking to grow their UK team.
 
Job description - Partner Success Manager
In this Customer Success job in London, you'll be responsible for delivering exceptional end-to-end customer experiences from implementation and launch, through ongoing support, to renewal. You will manage business relationships and ensure clients can successfully implement the product & program into client organisations. You'll offer support, guidance, and be a crucial first point of contact for new and existing clientele. To succeed in this role, you must be highly organised and relationship-oriented. 
 
The UK team is London-based, with a hybrid working model.
 
Key responsibilities - Graduate Account Manager

In this Partnerships job in London, your responsibilities will include: 

• Supporting new accounts to facilitate the product implementation process.
• Managing onboarding, product/program setup, training, and customisation to meet clients' specific needs.
• Sustaining relationships with existing accounts by initiating year-round communication to support the successful utilisation of the product & program and align with their goals.
• Working as the main point of contact for education partners.
• Delivering exceptional customer service by promptly addressing inquiries and providing timely responses to foster positive interactions and build trust with valued education partners.
• Contributing to the design and delivery of programming, such as monthly professional development offerings, Q&As and product training.
• Overseeing implementation specialists designated for your region, ensuring seamless coordination and support. 
• Maintaining and updating CRM and other supporting systems.
• Delivering weekly quantitative updates across key metrics.
• Promptly addressing and resolving any issues that arise for new and existing partner accounts.
• Utilising data to identify and address potential issues or opportunities for improvement.
• Effectively communicating with school administrators, teaching staff, and parent communities through engaging presentations and written and virtual communication sources.
• Collaborating closely with Education Account Executives to seamlessly transition new partners from the sales phase to the implementation phase, ensuring partner success.
• Attaining exceptional partner satisfaction through surveys, leading to strong reference partnerships.

• A base salary of £30,000 - £35,000 depending on relevant experience.
• Amazing learning and training opportunities.
• Fantastic office location in Covent Garden, with hybrid working. 
• The chance to join a global innovator, with a leading patented product in their field.
• The opportunity to build relationships with key stakeholders within educational institutions and businesses.
• The opportunity to kickstart your career in Partnerships.

Looking for Account Manager or Partnerships Executive jobs in London? Want to work for a global innovator in the Education sector? This forward-thinking international business are looking for a graduate Account Manager to join their UK team - apply now!