Customer Service Executive

On the hunt for Graduate Client Services roles, Customer Success jobs, or Fashion opportunities in London? Have a passion for fashion? This Customer Service Executive role at a fast-growing FashionTech brand could be perfect for you - apply today!

Company profile - FashionTech Brand
In this Customer Service Executive job in Central London, you will be joining a fast-growing brand that uses science and technology to make the future of clothing happen faster.

Clothes today still do what they’ve been doing for the last 50,000 years - keeping you warm, dry, and cool, but this brand is on the edge of revolutionising garments to enhance strength and sensory perception.

Since the company's launch, they have won many innovation awards, and have been largely credited for its radical commitment to what comes next. This is your chance to join!
 
Job description - Customer Service Executive
You’ll be working at the heart of the business, as an associate in the customer sales and support team. In this role, you will become a skilled and versatile e-commerce professional, with a broad understanding of how a clothing company operates – from customer service to logistics, and from supply chain to sales, merchandising and marketing.
 
Key responsibilities - Customer Success Executive
Your responsibilities will include:

• Delivering exceptional support to customers over email and other channels
• Launching products to customers and developing relationships with high-spending customers
• You’ll be incredibly organised and efficient, willing to jump into new challenges to continue to help the company grow
• Monitoring and troubleshooting our retail logistics processes
• Being a product expert and an excellent ambassador for the company's brand
• You’ll be a excellent communicator and a logical thinker with a positive, solutions-focused attitude
• You’ll be a self-starter, well-organised and good at prioritising tasks
• You’ll have a strong desire to work in fashion/tech and an interest in sports and outdoor adventure would also be a great asset to anyone in this role

Please note: this role will require half a day on Sunday working from home (flexible hours) to help the company manage customer relationships on launch days.

Job requirements - Graduate Customer Success Executive

• A 2.1 or above from university
• An entrepreneurial mindset
• Excellent written and verbal communication skills
• Have a passion for fashion/keen to learn more about the subject
• Have an interest in adventure and being outdoors
• Fluent in English (written and spoken)
• You’ve worked in customer-facing roles previously and you love engaging with people throughout the day

 
Benefits of the job - Client Success Executive

• A competitive starting salary of £26,000
• Working in a fun, exciting office for a brilliant fashion brand 
• Work alongside experts in the field
• 25 days holiday plus bank holidays
• Monthly socials and team outings

 
On the hunt for Junior Customer Service roles, Client Success opportunities or Graduate Fashion jobs in London? Keen on getting your foot in the door at a visionary fashion brand? This Customer Service Executive could be for you - apply now!