Looking for Customer Services Executive jobs, Client Services Jobs, or Account Executive roles opportunities in London? Keen on working remotely for a leading MedTech company? This Customer Services Executive position could be perfect for you - apply today! Company profile - Healthtech Firm You will be joining an award-winning HealthTech business that is dedicated to helping the NHS become more efficient and saving taxpayers money. They help the health & social care sectors make sense of their spending. They have developed the world's first whole-country product price comparison service, used across over 200 hospitals and covers more than £17bn of spend. It’s helped the NHS save over £100m.
Since then, they have branched out and are now offering more varied solutions. They pride themselves on their agile and pragmatic approach to delivering to their customers - and this role sits at the heart of that. Following consistent success in the UK, this growing MedTech company is looking to grow their team!
Job description - Customer Services Executive In this Customer Services Executive position within HealthTech, we are looking for someone to join the Customer Operations team to support the delivery of exceptional customer service. Specifically, the management of their helpdesk where you will provide 1st line support, triage various customer communications, provide customer support for their core applications, assist in the training of customers and manage various data processing activities.
The Customer Services Executive will be assisted by the Head of Customer Operations, and colleagues, to work across all core areas of the business, providing a solid understanding of the business upon which the successful candidate will later specialise in. This will include customer support, customer success, data processing and customer relationship management.
Key responsibilities - Customer Services Executive In this Customer Services Executive job, your responsibilities will include: - Provide exceptional customer service and support to our NHS customers.
- Respond to, prioritise and effectively triage customer issues and requests as they arise via various communication channels e.g. Helpdesk support requests, emails, live chat, phone calls.
- Effective management of the customer helpdesk, prioritising the customer experience at every interaction and escalating when necessary.
- Understand the different 'pain' points for customers that our applications are there to solve and enjoy helping customers work through any problems.
- Provide customer feedback to the Engineering and Insights teams to support improvements of our applications/the platform.
- Train our customers on the platform - deliver virtual customer training of the platform in 1 to 1 sessions or small groups.
- Carry out weekly data quality and management/processing checks for our core applications and ensure only high quality data is submitted.
- Work with customers to improve the quality of the data where it is not up to standard.
- Administration of 3rd party operations apps e.g. Helpdesk, CRM and other supporting platforms.
- Support the Insights and Engineering team with data analytics/data sets.
Job requirements - Customer Success Executive - A degree from university (Health and Science related is a plus).
- Have experience and enjoy working in a customer service/support role handling multiple customer queries in various forms.
- Have excellent communication and interpersonal skills.
- Be technical, detail-oriented, and comfortable handling and processing data.
- Be numerate; able to read and understand data presented in a range of analytic presentations e.g. graphs, tables, KPIs.
- Be proficient in using Excel (Google Sheets) - basic formulas, pivot tables, vlookups.
- Able to work independently on their given task to meet required deadlines.
- Genuine interest in the NHS / health.
Benefits of the job - Client Services Executive - A great starting salary of £30,000 - £32,000 DOE.
- Employer-paid health insurance and health cash plan.
- Pension scheme with an employer contribution of up to 5%.
- 25 days leave (with option to purchase additional leave).
- Possibility of employee options/EMI (commonly called shares).
- Monthly social events and fun quarterly activities.
- The opportunity to work from home in this remote role.
Customer Services Executive jobs, Client Services Jobs, or Account Executive roles opportunities in London? Keen on joining an award-winning Healthtech Firm? Apply for this Customer Services Executive job in London today!
