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👉 Job description
Looking for Technical Support jobs or first-line support roles in London? A leading software provider is looking for a tech-savvy graduate to join their London team as a Technical Support Executive - apply today!
Company profile - Software
In this Technical Support Executive job, you will be working for a UK leading software provider who specialise in project and account management, procurement, and reporting. Their award-winning online software helps to improve customer service delivery and gets rid of low-value, time-consuming tasks, to allow the business to really prioritise their workloads.
With a firm client base within government authorities and expansion over the past few years,, this growing company is looking for a Technical Support Executive to join their team and support business growth even further!
Job Description - Technical Support Executive
In this Technical Support Executive role, your primary responsibility will be to ensure the company’s subscribers are using best practices and offering first and second-line support! You’ll start the role with a software training scheme and working with frontline support to give you great exposure to best understand the software and company.
This will put you in the best position to maximise your successful problem-solving capabilities and tackle more complex queries. This role will see you configuring and implementing systems, onboarding new clients, as well as optimising subscribers’ use of the software.
Key responsibilities – Graduate Technical Support Executive
In this Technical Support Executive job in London, your responsibilities will include:
Job requirements – Tech Support Executive
Benefits of the job – Junior Tech Support Executive
Looking for Technical Support jobs or first-line support roles in London? A leading software provider is looking for a tech-savvy graduate to join their London team as a Technical Support Executive - apply today!
Give a Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this
Company profile - Software
In this Technical Support Executive job, you will be working for a UK leading software provider who specialise in project and account management, procurement, and reporting. Their award-winning online software helps to improve customer service delivery and gets rid of low-value, time-consuming tasks, to allow the business to really prioritise their workloads.
With a firm client base within government authorities and expansion over the past few years,, this growing company is looking for a Technical Support Executive to join their team and support business growth even further!
Job Description - Technical Support Executive
In this Technical Support Executive role, your primary responsibility will be to ensure the company’s subscribers are using best practices and offering first and second-line support! You’ll start the role with a software training scheme and working with frontline support to give you great exposure to best understand the software and company.
This will put you in the best position to maximise your successful problem-solving capabilities and tackle more complex queries. This role will see you configuring and implementing systems, onboarding new clients, as well as optimising subscribers’ use of the software.
Key responsibilities – Graduate Technical Support Executive
In this Technical Support Executive job in London, your responsibilities will include:
- Ensure prompt and effective response to support requests via telephone, email, online chat and onsite training, in compliance with our contractual KPIs.
- Ensure effective configuration, maintenance and use of the company’s systems to provide comprehensive records and deliver a consistently excellent support service.
- Support creating and maintaining internal guides on modules/features of the software as required.
- Report software bugs/faults, liaise with developers and ensure user-acceptance testing is conducted.
- Act as second-line Support for complex queries to assist fellow Front-line support to ensure prompt and effective response to support and maintenance requests in compliance with our contractual KPIs.
- Assist Developers by editing and running already-made scripts as required by Subscribers.
- Configure and set-up software as required for Subscriber Project-work, working with the Customer Success team to meet requirements.
- Liaising with Customer Success to set-up and conduct User training as required.
- Write and distribute release notes, tailored according to the needs of our subscribers, which inform and promote to our users the functionality, upgrades and changes introduced with each fortnightly release.
- Assist sense-checking and proof-reading of Sales/Tender submissions to ensure software can meet requirements as needed.
Job requirements – Tech Support Executive
- A 2.1 degree from university
- Some previous work experience within a support role
- Passionate about working in the tech/software sector!
- Excellent communication skills, both written and verbal
- An ambitious person with a drive to improve and not sit still
- Interested in problem-solving and delivering solutions
Benefits of the job – Junior Tech Support Executive
- A competitive starting salary of £27,500 with a rise after probation
- Lovely open-plan office space around the corner from Waterloo (Hybrid working model)
- Work closely with and get mentored by senior members of the team
- Comprehensive training and development plan
- A nurturing environment where they put their employee’s development at the fore of what they do!
- The chance to work with a wide range of clients, including local government affiliates, and make a real difference in their development
Looking for Technical Support jobs or first-line support roles in London? A leading software provider is looking for a tech-savvy graduate to join their London team as a Technical Support Executive - apply today!
Give a Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this
💰 Job Benefits
- Bonus opportunities
- Clear progression plan
- Paid time off (holiday / sick pay)
- Pension plan
- Remote / work from home options
- Socials / team bonding days
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