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Client Relationship Manager

Clear diversity policy Clear progression plan Remote / work from home options
👉 Job description
Looking for Account Manager or Partnerships Executive jobs in London? Want to work for a global innovator in the Education sector? This forward-thinking international business are looking for a graduate Account Manager to join their UK team – apply now!
 
Company profile - Education Innovator
In this Account Manager role, you will be joining an international team with a completely innovative and transformative patented product. In our hyperconnected world, they provide a way for people to really engage, and eliminate the distraction and intrusion from smartphones, in a variety of environments such as schools, concerts, conferences, and private events. Founded in 2014, and with teams in Los Angeles, New York, Minneapolis, London, and Sydney - they are looking to grow their UK team.
 
Job description - Partnerships Executive
In this Account Manager job in London, you'll be responsible for delivering exceptional customer experiences. You will manage business relationships, and ensure clients can successfully implement the product & program into client organisations. You'll offer support, guidance, and be a crucial first point of contact for new and existing clientele. To succeed in this role, you must be highly organiaed and relationship-oriented. 
The UK team is London-based, currently working remotely, but soon transitioning into a London office. 
 
Key responsibilities - Graduate Account Manager
In this Customer Relationships job in London, your responsibilities will include: 
  • Supporting new accounts to facilitate the product implementation process.
  • Managing onboarding, product/program setup, training, and customisation to meet clients' specific
    requirements.
  • Sustaining relationships with existing accounts by initiating year-round communication to support the successful utilisation of the product & program and align with their goals.
  • Working as the main point of contact for education partners.
  • Delivering exceptional customer service by promptly addressing inquiries and timely responses to
    foster positive interactions and build trust with valued education partners.
  • Contributing to the design and delivery of programming, such as monthly professional
    development offerings, Q&As and product training.
  • Overseeing implementation specialists designated for your region, ensuring seamless
    coordination and support. 
  • Maintaining and update CRM and other supporting systems.
  • Delivering weekly quantitative updates across key metrics.
  • Promptly addressing and resolving any issues that arise for new and existing partner accounts.
  • Utilizing data to identify and address potential issues or opportunities for improvement.
  • Effectively communicating with school administrators, teaching staff, and parent communities.
    through engaging presentations and written and virtual communication sources.
  • Collaborating closely with Education Account Executives to seamlessly transition new partners.
    from the sales phase to the implementation phase, ensuring partner success.
  • Attaining exceptional partner satisfaction through surveys, leading to strong reference partnerships.
 
Job requirements - Client Relationship Manager
  • A graduate with a 2:1 or above in a university degree.
  • Prior commercial experience in a client-facing role. 
  • Existing experience in account management or partnerships is highly advantageous, as a bracket salary depending on experience is available.
  • A clear drive to build a career in a client relationship and program implementation management role. 
  • Impeccable organisation skills with a high attention to detail and ability to manage multiple workstreams effectively.
  • Fantastic communication skills, both written and verbal.
  • Adaptability in dynamic environments: thrives in fast-paced settings, exhibiting flexibility and
    demonstrates resilience to navigate through rapid growth.
  • Proficiency in technology: skilled in digital tools and technology platforms that support a remote
    work environment.
  • Solution-driven mindset: ability to embrace change and tackle obstacles with a proactive and
    solution-oriented approach.
  • You must be based in the UK, easily commutable to London, and with full rights to work in the UK without restriction - this team are currently working remotely, but will soon be located in a London office with regular office days (hybrid).
  • Willingness to travel: travel expectation is based on partners demand and manager approval: 0-15% non-peak / 20-30% peak seasons.

Benefits of the job -  Client Experience Manager
  • A base salary of £30,000 - £35,000 depending on relevant experience.
  • Amazing learning and training opportunities.
  • The chance to join a global innovator, with a leading patented product in their field.
  • Hybrid working: this team are currently working remotely, but will soon be located in a London office with regular office days.
  • The opportunity to build relationships with key stakeholders within education institutions businesses.
  • The opportunity to kickstart your career in Partnerships.
 
Looking for Account Manager or Partnerships Executive jobs in London? Want to work for a global innovator in the Education sector? This forward-thinking international business are looking for a graduate Account Manager to join their UK team – apply now!
💰 Job Benefits
  • Clear diversity policy
  • Clear progression plan
  • Remote / work from home options
Apply
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Education innovator
Industry Education & Childcare
Workplace Hybrid
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