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👉 Job description
Looking for Account Manager or Partnerships Executive jobs in London? Want to work for a global innovator in the Education sector? This forward-thinking international business are looking for a graduate Account Manager to join their UK team – apply now!
Company profile - Education Innovator
Company profile - Education Innovator
In this Account Manager role, you will be joining an international team with a completely innovative and transformative patented product. In our hyperconnected world, they provide a way for people to really engage, and eliminate the distraction and intrusion from smartphones, in a variety of environments such as schools, concerts, conferences, and private events. Founded in 2014, and with teams in Los Angeles, New York, Minneapolis, London, and Sydney - they are looking to grow their UK team.
Job description - Partnerships Executive
In this Account Manager job in London, you'll be responsible for delivering exceptional customer experiences. You will manage business relationships, and ensure clients can successfully implement the product & program into client organisations. You'll offer support, guidance, and be a crucial first point of contact for new and existing clientele. To succeed in this role, you must be highly organiaed and relationship-oriented.
The UK team is London-based, currently working remotely, but soon transitioning into a London office.
Key responsibilities - Graduate Account Manager
Job description - Partnerships Executive
In this Account Manager job in London, you'll be responsible for delivering exceptional customer experiences. You will manage business relationships, and ensure clients can successfully implement the product & program into client organisations. You'll offer support, guidance, and be a crucial first point of contact for new and existing clientele. To succeed in this role, you must be highly organiaed and relationship-oriented.
The UK team is London-based, currently working remotely, but soon transitioning into a London office.
Key responsibilities - Graduate Account Manager
In this Customer Relationships job in London, your responsibilities will include:
- Supporting new accounts to facilitate the product implementation process.
- Managing onboarding, product/program setup, training, and customisation to meet clients' specific
requirements. - Sustaining relationships with existing accounts by initiating year-round communication to support the successful utilisation of the product & program and align with their goals.
- Working as the main point of contact for education partners.
- Delivering exceptional customer service by promptly addressing inquiries and timely responses to
foster positive interactions and build trust with valued education partners. - Contributing to the design and delivery of programming, such as monthly professional
development offerings, Q&As and product training. - Overseeing implementation specialists designated for your region, ensuring seamless
coordination and support. - Maintaining and update CRM and other supporting systems.
- Delivering weekly quantitative updates across key metrics.
- Promptly addressing and resolving any issues that arise for new and existing partner accounts.
- Utilizing data to identify and address potential issues or opportunities for improvement.
- Effectively communicating with school administrators, teaching staff, and parent communities.
through engaging presentations and written and virtual communication sources. - Collaborating closely with Education Account Executives to seamlessly transition new partners.
from the sales phase to the implementation phase, ensuring partner success. - Attaining exceptional partner satisfaction through surveys, leading to strong reference partnerships.
Job requirements - Client Relationship Manager
- A graduate with a 2:1 or above in a university degree.
- Prior commercial experience in a client-facing role.
- Existing experience in account management or partnerships is highly advantageous, as a bracket salary depending on experience is available.
- A clear drive to build a career in a client relationship and program implementation management role.
- Impeccable organisation skills with a high attention to detail and ability to manage multiple workstreams effectively.
- Fantastic communication skills, both written and verbal.
- Adaptability in dynamic environments: thrives in fast-paced settings, exhibiting flexibility and
demonstrates resilience to navigate through rapid growth. - Proficiency in technology: skilled in digital tools and technology platforms that support a remote
work environment. - Solution-driven mindset: ability to embrace change and tackle obstacles with a proactive and
solution-oriented approach. - You must be based in the UK, easily commutable to London, and with full rights to work in the UK without restriction - this team are currently working remotely, but will soon be located in a London office with regular office days (hybrid).
- Willingness to travel: travel expectation is based on partners demand and manager approval: 0-15% non-peak / 20-30% peak seasons.
Benefits of the job - Client Experience Manager
- A base salary of £30,000 - £35,000 depending on relevant experience.
- Amazing learning and training opportunities.
- The chance to join a global innovator, with a leading patented product in their field.
- Hybrid working: this team are currently working remotely, but will soon be located in a London office with regular office days.
- The opportunity to build relationships with key stakeholders within education institutions businesses.
- The opportunity to kickstart your career in Partnerships.
Looking for Account Manager or Partnerships Executive jobs in London? Want to work for a global innovator in the Education sector? This forward-thinking international business are looking for a graduate Account Manager to join their UK team – apply now!
💰 Job Benefits
- Clear diversity policy
- Clear progression plan
- Remote / work from home options