Client Manager

Company Profile - Leading Tutoring & Education Provider
This organisation is a long-standing and highly regarded provider of one-to-one academic support. Since 2007, they have built a strong reputation for professionalism, high standards and a commitment to helping students achieve their potential. Their team is known for its expertise, integrity and dedication to delivering a premium service within the education sector.
 
Job Overview - Client Manager
The Client Manager will play a key role in managing client relationships and supporting the delivery of high-quality tutoring services. Acting as a central point of contact, they will oversee client accounts, coordinate tutor placements, and ensure a seamless experience from initial enquiry through to ongoing service delivery.
 
The role also involves working closely with tutors and internal teams, maintaining high service standards, and identifying opportunities to enhance the client experience. This is an ideal opportunity for someone who is organised, personable and confident managing multiple relationships in a fast-paced environment.
 
Key Responsibilities - Client Manager
In this Client Manager job, your responsibilities will include:

• Manage client relationships, ensuring a high level of service and ongoing engagement
• Coordinate tutor placements, matching clients with the most suitable tutors
• Liaise with tutors and internal teams to support smooth delivery of services
• Monitor tutoring progress through reports, feedback, and regular follow-ups
• Support scheduling and ongoing communication between clients and tutors
• Maintain accurate client records, including account details and notes
• Handle queries or concerns professionally, following internal processes where required
• Promote and coordinate additional services, including assessments and mock interviews
• Re-engage previous clients through proactive outreach and communication
• Support the wider team with ad hoc tasks and operational activities

Job Requirements - Client Manager
For this Client Manager job, the ideal candidate will have:

• A 2:1 or above from university
• Excellent written and verbal communication skills
• Strong organisational skills with attention to detail
• Confident and professional client-facing manner
• Ability to manage multiple relationships and priorities
• Proactive, adaptable, and comfortable working in a busy environment
• Previous experience in a client-facing, administrative, or coordination role is beneficial
• Positive, collaborative mindset with a willingness to learn

Benefits - Client Manager

• £31,000 - £36,000
• Hybrid working structure
• Flexible working hours
• 25 days' annual leave + bank holidays
• Ongoing professional training and development
• Opportunities to contribute to meaningful education projects
• Supportive team culture with regular social activities

If you're organised, people-focused, and looking to develop your career within a leading education business, apply for this Client Manager role today.

Please note that this role is a 13-month fixed-term maternity cover contract.