Booking Associate

Waterloo, London

£25,400 per year (+commission)

Full time

4 days ago

Commission available OTE £35,000 Casual work attire

💫 About Home Made

Combining Technology, a great Ethos and the best People we are changing the way people rent. Home Made is on a mission to improve the renting experience for both tenants and landlords, making renting better, safer and fairer for all.

Our team love what they do and collaboratively drive to achieve the Home Made mission. Our diverse teams bring about different ways of working, thinking and consistently challenging each other to deliver the best possible outcome.

👉 Job description

Home Made is a fast-growing Property Technology business, looking to change the way people experience the rental process. From our Operating model to our Technology, we are unique! Increasingly recognised for our impact in the Build to Rent sector, we provide a service that is unmatched.

Our Bookings team is a small but mighty team. They are the heart of our business, kicking off the customer experience from the first interaction with us. Our team strives to be impactful, collaborative and customer-centric, and we are always looking for people who live and breathe these values.

What you'll be doing - Booking Associate

Managing customer experience; this is from the initial enquiry to the viewing booked.
Delivering a great experience across all communication channels; this will include calls, WhatsApps and emails with our customers.
Cross-sell properties that better meet renters' needs, putting the customer's needs at the front.
Collaborate with the B2B Sales team, ensuring targets are met and landlord expectations are exceeded.
Work with wider Home Made business to ensure our customers receive the best possible experience during each interaction.
Upskill on new site launches quickly and efficiently to ensure immediate impact.
Problem-solving when issues arise and escalating where necessary so customer queries can be resolved promptly.
Have attention to detail, ensuring all data/information is accurate using the appropriate system and format.

About you - Booking Associate

Experience: Prior experience in a customer-facing role.
Exceptional Communication: You excel at cultivating meaningful relationships with both internal and external stakeholders.
Organisational Skills: Strong ability to manage multiple tasks and priorities efficiently.
Tech-Savvy and Curious: You enjoy staying ahead of industry trends and technologies. You are confident in using CRM systems and comfortable with various communication platforms.
Customer-Centric: A genuine passion for delivering outstanding customer service and a keen eye for detail.

The package - Booking Associate

Salary: OTE £25,400 - £35,000 (inc. Commission)
Office location: Southwark, London (Office Based)

Benefits of working with us

Annual Leave: 24 days leave + your birthday off!
Employee Perks: discounts for stores, cinema, etc
Yearly Half-Day Charity Day
Office Social Events (Summer, Winter Parties as well as focus on DE&I)
On-site Gym access, showers (towels & shower gel), and indoor bike storage
Weekly Friday 5pm Happy Hour in the office
Tea/coffee + weekly fruit baskets
Opportunities to upskill in your career through our Learning and Development Programme

We are an equal-opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [email protected]. 

💰 Job Benefits