Account Executive (Finance)

Canary Wharf, London

£32,000 per year

Full time

3 days ago

Bonus opportunities Clear progression plan Gym membership

👉 Job description

Looking for Client Services roles or Account Management positions in London? Interested in Financial Services, and keen to work for a prestigious organisation? Apply for this Customer Engagement Executive role in London today!

Company profile - Financial services
In this Account Executive role in London, you'll be joining a highly regarded financial services association. They have over 800 participant members across international loan markets that include institutional investors, banks, private and public issuers, as well as tech platforms. Through active representation on various institutional committees and working groups, they ensure their members' voices are heard and their interests are effectively advocated. They work across several main areas including documentation, loan operations, sustainability, market practice and guidance, education, and regulatory advocacy.

Job description - Client Engagement Executive
In this Client Engagement Executive role in London, you will play a vital role in building strong relationships to drive success and discover ways to unlock additional value, ensuring their members realise the value of our products & services. As a Client Engagement Executive, you will be a key part of the membership and sponsorship team, playing an active role in driving continuous improvement within the team and Association.

Key responsibilities - Customer Engagement Executive
In this Client Services role in London, you will:

Develop a trusted advisor relationship. Build and maintain long-term trust-based relationships with members by being responsive, helpful, proactive, and ensuring their goals are aligned from a business strategy perspective.
Promoting member success. Work closely with members to understand their objectives and to develop and achieve their goals. Share customer success stories internally and with other customers.
Onboarding of new members. Help members learn how to use the platform to achieve their goals and ensure they are aware of all other benefits eg event attendance.
Be the member's advocate. Driving relationships and solving challenges. Collecting feedback and using it to improve the products and services offered.
Manage commercials. Ensuring timely renewals and proactively seeking out upsell/cross-sell opportunities with your customers working closely with both the members department and the sponsorship department internally.
Support with continuous improvement. This team will act as the voice of the members internally, working across their internal teams to ensure they deliver the best customer experience.
Reporting weekly to the senior team on feedback, achievements and KPI's.

Job requirements - Customer Engagement Exec
In this Client Services job in London, we are looking for:

A 2:1 or above from university or equivalent commercial experience
Some commercial experience within a client-facing role
Strong desire to work within financial services
Have excellent communication skills, both written and oral
Proactive mindset and desire to effect change within the business
Be independent and resilient, and be able to meet deadlines in a fast-paced environment

Benefits of the job - Customer Engagement Exec

Great starting salary of £32,000 with a £3,000 bonus in year one
Attractive company bonus scheme
Lovely offices by Canary Wharf (hybrid working)
In-house gym, pool, and squash courts!
Work closely with, and get mentored directly by, experienced industry professionals
Thorough training and development course to get you up and running!

Looking for Client Services and Account Management roles in London? Keen to work for an impressive financial services business? If you're a driven graduate with great communication skills, then apply for this Customer Engagement Exec role today!

💰 Job Benefits