Are you interested in Head of Client Services, or Head of Account Management opportunities in London? Looking to further your career in HealthTech? This fantastic new Head of Client Services role could be the one for you - apply today! Company profile – HealthTech In this Head of Client Success job in London, you will be joining an exciting MedTech company who were named one of the UK's 50 fastest-growing startups! They are on a mission to create excellence in medical imaging. When a patient has a medical scan such as a CT or MRI, the results of that scan can potentially alter the course of their life.
This firm was founded by doctors with the mission of creating excellence in medical imaging, ensuring that patients get diagnosed accurately and swiftly. The company has a passion for getting the best possible results, which means thinking outside the box and using innovative solutions to address and solve age-old problems.
Due to recent VC funding and continued business growth, they are looking for an experienced candidate to join the team!
Job description – Head of Client Services In this Head of Account Management role, you will be a key member of the senior leadership team. You will shape and deliver their Customer Success strategy across all product lines, ensuring that the team is motivated, engaged, and aligned with the firm’s objectives. See the full list of responsibilities below:
Key responsibilities – Head of Client Services In this Head of Customer Success opportunity in London, your responsibilities will include: - Leading and growing a high-performing team of Customer Success Managers to ensure their customers receive outstanding support and value from their products/services.
- Developing and executing data-driven strategies to drive customer satisfaction, retention, and growth.
- Analysing performance data across their product lines to understand customer experience and engagement.
- Driving customer engagement through personalised communication, onboarding programs, and proactive outreach.
- Providing valuable customer insights and acting on customer feedback to inform product development and marketing strategies.
- Collaborating with internal and external teams, including radiologists, sales, marketing, product, integrations, and operations to ensure smooth onboarding and ongoing customer satisfaction.
- Cultivating a community of advocates who promote our products/services through referrals, case studies, and testimonials.
- Proactively identifying and resolving customer concerns or issues.
- Producing quarterly internal customer success reports.
- Staying up to date with industry trends, a competitive landscape, and regulatory changes affecting the healthcare sector.
Job requirements – Head of Client Services In this Head of Customer Success role, we're looking for a candidate with: - A degree from University.
- Full right to work in the UK.
- IMPORTANT – you must have experience in managing and developing a high-performance team.
- Be experienced in operational processes relating to customer success.
- Proven track record in developing and implementing successful customer success strategies.
- 3+ years experience in customer success preferably within tech or healthcare.
- Excellent communication and interpersonal skills.
- Strong analytical skills and experience using data to drive decision-making.
Looking for Head of Client Services roles or Head of Account Management opportunities in London? Want to join a fast-growing and impactful HealthTech firm in the heart of the city? If you’re an experienced graduate with fantastic client-facing and team management skills, apply for this Head of Client Services job in London today!
