Customer Success Manager (Fintech)

Looking for Customer Success jobs, Customer Experience roles, or Client Relationship Manager opportunities? A young FinTech start-up in London are looking to hire! If you're a confident and target-driven graduate then apply for this Customer Success Manager job today!

Company profile - SaaS Start-up
In this Customer Success Manager job, you'll be working for a VC-backed FinTech company, who supports the UK’s fastest-growing SMEs with their financial management services.

Their vast range of products includes company cards, expenses, invoices and budget management. Now recognised as a future market leader, they are looking to add to their incredible team in Waterloo.

Job description - Customer Success Manager (Fintech)
In this Graduate Customer Success job in London, you will be responsible for a range of customer-facing tasks. This role is instrumental in ensuring customers get a great experience and therefore a key part of the success of the company!

Your responsibilities include a range of customer-facing responsibilities including onboarding new customers, identifying and driving commercial upsell opportunities and collaborating closely with the Sales and Product teams. 

You’ll need to be comfortable conducting both outbound and inbound calls, as you’ll be liaising with several potential partners of the company. The ideal candidate will enjoy interacting with customers, and is looking to work in a fast-paced and scaling FinTech start-up!

Key responsibilities - Customer Success Manager (Fintech)
In this Graduate Customer Success job, your responsibilities will include:

• Project managing onboarding to ensure a seamless onboarding experience for customers.
• Managing a portfolio of clients and their key touchpoints, feeding back valuable product insights and communicating impact to the wider business.
• Confidently managing customer challenges, requirements, and product feedback with empathy and clarity.
• Managing existing customer contract renewals and upsells within your portfolio.
• Training the trainer at larger customers and developing training collateral (videos, webinars).
• Identifying commercial upsell opportunities among existing customers and working alongside the sales team to close these opportunities.
• Validating new product features and informing customers where required
• Be the voice of the customer internally: advocating for their needs and driving improvements to their experience, whether that's through our products, sales process, documentation or communications
• Identifying and implementing process improvements.

 
Job requirements - Customer Success Manager (Fintech)

• A 2.1 in your university degree.
• Some B2B account management/customer success roles with a focus on account retention and upsell, ideally within Financial Services and/or SaaS solutions.
• Be extremely motivated with a diligent work ethic.
• To enjoy working in a fast-paced environment where no day is the same!
• A genuine interest in FinTech or SaaS sales.
• Strong numerical and analytical skills with data-driven decision-making skills.
• A natural communicator who is great at talking to anyone and everyone.

If you're looking for Customer Success jobs, Customer Experience roles, or Client Relationship Manager opportunities in London, apply for this Customer Success Manager job in London today!