Customer Success Executive

Looking for Customer Success roles, Client-facing jobs, and Account Manager jobs in London? Want to work for an innovative retail-tech platform? Apply to this Customer Success Executive role today!
 
Company profile - Retail Tech Startup
In this Graduate Account Manager job in London, you will join an innovative and fast-growing retail tech startup.
 
They have developed a range of AI-powered SaaS products, which provide global retail leaders with the confidence to innovate change in their stores, and ultimately drive success and revenue. Their products allow global brands to transform and innovate their category management, validate new ideas, and predict product performance both in-store and online.
 
With features such as virtual shelf testing, space optimisation, and predictive planograms, this revolutionary startup works with huge brands like Coca-Cola, Mars, Carlsberg, and Tesco. Due to continued success, and internal promotions, they are looking to hire a motivated graduate to join their vibrant team.
 
Job description - Customer Success Executive
In this Client Services Executive job in London, you'll be joining a tech startup that totally prides itself on its deliverance of exceptional customer journeys, as a key contributor to its global client success. You will work directly with clients, building meaningful relationships, ensuring the smooth running of all accounts, and strategising growth plans based on client reporting.
 
Your work will also be analytical and data-focused, as you'll report on client data to draw insight to develop customer success plans. Progression in this startup is fast and fluid, so you'll have the opportunity to curate and develop your skills and build a long-term career in Customer Success. 
 
Key responsibilities - Customer Success Executive
In this Graduate Account Manager job in London, your responsibilities will include:

• Providing a consultative and personal approach to clients, and building meaningful customer relationships.
• Supporting Account Directors in delivering projects to clients.
• Utilising the business’ innovative technology to build planograms and virtual shelves for clients.
• Understanding, analysing, and interpreting shopper data.
• Presenting data analysis findings back to clients clearly and insightfully.
• Becoming a key point of contact for customers to support them with questions and enquiries.
• Proactively problem-solving, and providing support for customers on projects.
• Developing customer relationships that promote retention and loyalty.
• Supporting ad hoc projects across the business.

 
Job requirements - Customer Success Executive
For this Client Services Executive job, the team are looking for:

• A highly driven graduate - data and research-driven degrees are highly beneficial.
• Previous demonstrated experience in a related role, such as Sales, Client Services, Operations, Project Management, or Account Management.
• Experience managing and analysing large data sets, you'll be confident in drawing insight from data to make decisions.
• Exceptional communication skills, both written and verbal.
• A keen interest in developing a career in a tech startup.
• A proactive self-starter with a desire to help users and solve problems.
• A passion for Retail and SaaS platforms.

 
Looking for Account Management roles and Project Management opportunities in London? Want to work for an innovative SaaS platform? If you’re a driven, data-literate graduate and you're looking for the next step in your career, apply for this Customer Success Executive job today!