Customer Success Executive

On the hunt for Customer Success Executive roles or Customer Experience Executive roles in London? Want to work for a thriving Tech start-up? Apply to this Customer Success Executive job in London today! 

Company profile - Cyber Security
As a Customer Success Executive will be working for a London-based start-up filled with talented, dynamic individuals.

The company's well-known clients entrust them to protect their cyber assets to the highest level. They are looking for meticulous, driven individuals to not only add value to their internal team but to the wider public.

Job description – Customer Success Executive (Tech/SaaS)
As a Customer Success Executive, you will be a crucial part of our customer-focused team, responsible for ensuring the success and satisfaction of our clients.

Your role will be pivotal in onboarding, training, and supporting our customers, ensuring they gain maximum value from the Cyber security platform.

Key responsibilities – Customer Success Executive (Tech/SaaS)
In this Customer Experience Executive role, you will be:

• Onboarding new customers and ensuring a seamless implementation of the platform.
• Providing ongoing support to customers, addressing queries, and offering solutions through platform features to enhance their experience.
• Becoming an expert in the use of our platform to advise customers on best practices.
• Monitoring customer health and proactively addressing any potential issues or problems.
• Collaborating with other departments to resolve customer requests promptly and efficiently.
• Conducting regular check-ins with customers to gather feedback and identify opportunities for improvement.
• Providing training to customers on new product features, industry trends, and market trends.

 
Job requirements – Customer Success Executive (Tech/SaaS)
For this Customer Service job, you the ideal candidate will have:

• A minimum of 2 years of B2B experience in Customer Success, Customer Experience, or Account Management for a software company (preferably SaaS).
• 1+ year experience in IT/Cyber Security/Tech industry.
• Energetic, self-motivated, and well-organised with a passion for technology and, above all, Customer Success.
• Demonstrated ability to build strong relationships across all levels.
• Excellent communication and interpersonal skills.
• Basic understanding of information technology concepts (training will be provided).
• Ability to work independently and collaboratively within a team.

 
On the hunt for Customer Success Executive roles or Customer Experience Executive roles in London? Want to work for a thriving Tech start-up? Apply to this Customer Success Executive job in London today!