Customer Success Executive (German Speaker)

Looking for Customer Success/Client Service roles in London? One of London's fastest growing MarTech start-ups is on the lookout for driven and energetic people to join their latest Graduate Scheme. If you're looking for Customer Success jobs in London, apply today!

Company profile – Marketing/eCommerce tech firm
In this Customer Success role, you will be joining the market leaders in Marketing measurement. Our client uses their direct-to-consumer Marketing tool to help businesses optimise their Marketing spend.

The firm prides itself on the service it provides to its clients, not only giving them the tools to best analyse their Marketing spend, but the expertise to interpret the data and make informed decisions to cut waste and increase ROI.

The business has already seen great success, working with major international E-commerce brands like Vitabiotics and Sweaty Betty.

They are also the only business of their type to be a certified partner of Meta, TikTok and Snap, and have worked with those customers to drive massive growth and value for both sides over the last 12 months.

Job description – Customer Success Executive
In this Customer Success job, you will have the opportunity to rapidly progress in the Customer Success team, developing marketing and attribution expertise.

You will be liaising with a range of clients in a support/ consultative capacity, helping them to discern insight and strategy based on the key performance metrics put together through the data science model.

The role will be dynamic and varied, with future opportunities to move departments through a bespoke Centre of Excellence Grad Scheme (e.g. Product, Sales, Marketing or Operations), or you may decide Customer Success is the right fit for you!

Key responsibilities - Customer Success Executive
In this Graduate Customer Success opportunity in London, your responsibilities will include:

• Own and project manage client onboarding, including ensuring quality for customers
• Become a go-to expert in Marketing and the business's products, and provide ongoing client training
• Forecast and track key account metrics, identify, and help realise upsell opportunities
• Prepare and deliver insight meetings to clients, highlighting their marketing performance, providing recommendations on ad investment and progress against their goals
• Continually strive to provide the best customer service possible and exceed expectations

 
Job requirements - Customer Success Executive
For this Graduate Customer Success role, you will need:

• Business fluency in German (written and verbal)
• Working knowledge of MS Excel (formulas, pivot tables, macros etc) and MS PPT
• You enjoy working with data; pulling reports & data analysis to get the best insights to customers
• You will be highly organised, able to work across multiple accounts with competing priorities
• Capable of producing high-quality presentation decks for client meetings, overall owner, and responsibility for getting contributors to provide content on time
• Intellectual Curiosity – you are keen to expand your knowledge, and quick to use your common sense / are a self-starter with how to find out the answer to something
• Effective verbal and written communication skills

 If you're looking to kickstart your career in Customer Success in London, apply to this exciting Customer Success Grad Scheme in London today!