Customer Success Associate

Looking for data-driven Customer Success experience within a dynamic, startup environment? Eager to boost your career as a Client Success Executive in London? Are you a self-starter with core fundamentals in data and a desire to provide client support? This role could be for you - apply today!

Please note: this role is initially a 6-month fixed contract, with the potential for contract extension based on performance/business need.
 
Company profile - Data Commerce/Marketplace
In this Customer Success Executive role, you will join a leading data commerce platform that enables organizations to accelerate their data-driven transformations.
 
The platform is used by Fortune 500 companies in a range of capacities, from data commerce for the private data marketplace to cross-function collaboration and data distribution in any environment.
 
Having developed key partnerships with a range of international businesses, and with several new projects in the pipeline, this company are excited to offer a fixed-term opportunity to join the Account Management team at this pivotal point in the company’s growth.
 
Job description - Customer Success Associate
In this Client Success Associate role, you will play a critical role in ensuring that customers achieve success using the platform.
 
You will provide ongoing support, deliver solutions to customer challenges, and ensure they derive maximum value from the offerings available on the platform.
 
This role is ideal for someone early in their career, with a passion for data and technology, and some relevant experience in customer-facing or technical roles.
 
The ideal candidate will be data literate, comfortable with SQL, and have basic technical skills to assist customers in navigating the platform.
 
Please note: this role is initially a 6-month fixed contract, with the potential for contract extension based on performance/business need.
 
Key responsibilities - Customer Success Associate
In this Customer Success Analyst role, your responsibilities will include:

• Serving as the main point of contact for customer inquiries, providing exceptional service via email, phone, and chat.
• Onboarding and training new customers, ensuring they are set up for success and understand the full capabilities of the platform.
• Fostering strong relationships with customers to understand their needs, challenges, and objectives to ensure they are fully supported throughout their journey.
• Providing ongoing training and support on new features, updates, and best practices.
• Analysing customer data and feedback to identify opportunities for improvement and potential to increase customer value.
• Assisting customers with technical issues, including writing basic SQL queries and guiding them on how to use the platform’s data functionalities.

Job requirements - Customer Success Associate

• Bachelor’s degree or relevant experience in a business, marketing, data science, or technical field.
• Data literacy, with the ability to write basic SQL queries.
• Fundamental technical skills and comfort working with data-driven platforms.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Problem-solving skills and a proactive attitude in addressing customer needs.
• Willingness to learn and grow in a fast-paced environment. 

Looking for Customer Success opportunities that combine key stakeholder management with data-driven outcomes? Want to dive into a Customer Success Executive job with a supportive team? Look no further! Apply today for this Customer Success Associate role. 
 
Give a Grad a Go is committed to being an equal-opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.