Customer Service Assistant

Looking for Client Services jobs, Customer Service work, and Customer Success roles in Nottingham? An exciting fintech scaleup is on the lookout for an energetic professional to join their Nottingham team.
 
Company profile - FinTech
In this Customer Service Assistant role, you will be joining a leading alternative finance provider offering simple, flexible funding to help growing businesses achieve their ambitions.
 
As a young, vibrant, technology-driven company, they are on a mission to re-invent the way small businesses access funding and they always keep their customers in the laser focus of everything they do.
 
To date, the firm has delivered $1billion in funding to firms in the UK, EU, & US. You’d be joining in a very exciting period of growth, in the UK and internationally, with teams based in London, Nottingham, Stockholm, Atlanta, and remotely.
 
We are looking for talented and ambitious individuals to help them reshape business finance.
 
Job description - Customer Service Assistant
In this Client relations role, you’ll be joining the Collections team at one of the fastest growing fintechs in Europe!
 
A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. Based in the city of Nottingham, the team of seven covers the entire UK market. And now, we're looking for an enthusiastic Collections Agent to join us on this exciting journey.
 
As a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.
 
Key responsibilities - Customer Service Assistant
In this Customer Service Assistant opportunity in Nottingham, your responsibilities will include:

• Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities
• Solving puzzles: diving deep in to the why behind customer inactivity, utilising a variety of resources to uncover the most efficient solutions for rehabilitating these customers
• Direct engagement: connecting directly with our customers through daily phone calls and emails, bringing energy and enthusiasm to every interactions as you work to reignite their engagement
• Legal liaison: contacting customers we’ve been unable to reach via legal letters, to ensure our message is clear and our approach is effective
• Take charge in ensuring that defaulting account volumes stay within budget limits by strategizing and implementing tactics to minimise the need for accounts to be sent for Debt Collection
• Fairness ambassador: above all, you’ll champion our commitment to treating customers fairly, ensuring that every action you take reflects the company's behaviours and strengthens our customer relationships
• Thrive in an environment that encourages independent decision-making and have the autonomy to manage and prioritise your daily workload, while always having the support of your team and line managers

 
Job requirements - Customer Service Assistant
For this Customer Service Assistant role, you will need:

• Demonstrated experience within a collections team, preferably in SME collections or in client services role
• A proven ability to self-manage and prioritise tasks effectively
• Excellent interpersonal communication skills, enabling seamless interactions with individuals at all levels
• High level of integrity in all actions and decisions
• Proficiency in Excel
• Keen attention to detail to ensure accuracy and precision in all tasks
• Ability to identify and propose improvements to processes and procedures
• Right to work in UK

 
*Please note, this role is a hybrid position based in Nottingham.*
 
*Please note: To apply, you must have the right to work in the UK*
 
Looking for Graduate Customer Success roles in Nottingham? An exciting fintech scaleup is on the lookout for an energetic professional to join their Nottingham team.