Customer Operations Executive

Looking for Graduate Operations Analyst jobs, Client Operations roles, or a career in FinTech? Keen to work for a revolutionary FinTech start-up? Apply for this Customer Operations Executive role today!
Please note - this company have an office based in London Bridge, however, successful candidates can choose to work full time in the office; on a hybrid basis; or completely remotely, meaning you can be based anywhere in the UK to apply.

Company profile - FinTech startup
In this Operations Analyst role, you will be joining an incredibly exciting FinTech start-up that is making waves in the pensions sector.

They are disrupting the market with their unique and revolutionary product, which automates pension finding from previous employment, reuniting savers with their lost pensions, alongside helping large pension providers grow their assets and customer base whilst delighting their end users.

This industry-leading pension finding engine is also sold to large D2C (direct to consumer) platforms, life insurance companies, and financial advisers, among others.

They combine cutting-edge technologies such as OCR (optical character recognition), RPA (robotic process automation) and data mining via web-scraping services to deliver an efficient and automated pension finding experience for clients.

With Excellent reviews on Trustpilot, this company is revolutionising the FinTech space. Their success, has led to growth demand in the team, with multiple vacancies becoming available!

This company has a London based office, but offer remote working from anywhere in the UK.

Job Description - Customer Operations Executive
In this Fintech start-up, Your role will focus on customer and internal operations, primarily focused on the pension finding process.

Your role will be investigative, administrative and research-focused, and you'll also be ensuring that customers receive an excellent service, including making sure they are kept updated throughout the pension finding process.

You'll also need to be thorough and be willing to go that extra mile to find their lost pensions, even when information is not readily available.

You’ll need to be a self-starter who can adapt and learn quickly. They are still a small team so they need someone who is willing to get their hands dirty and do the day-to-day work required.
 
Key responsibilities - Customer Operations Executive
In this Research Assistant role in Finance Technology, you'll be involved in:

• Managing internal and customer operations: the pension finding process - you will mange and take ownership of individual operations projects, as well as contributing to larger projects
• Conducting independent research to identify and verify the details of relevant employers and associated pension schemes
• Communicating regularly with customers to keep them informed of progress regarding their pension search
• Ensuring a seamless and efficient experience for customers
• Conducting outbound calls to employers and pension providers
• Providing feedback on current processes
• Strategising new ideas to improve and automate the process, to contribute to the continued improvement of services and operations
• Managing key administrative and operational functions for the business
• Delivering an exceptional customer and client experience

 
 
Job requirements - Customer Operations Executive

• A 2:1 or above from university, all degrees are welcome – you don’t need to have a finance background!
• Some foundational experience within administration, customer service, or operational support through internships or previous work experience is highly advantageous  
• Proven ability to excel in and enjoy a customer facing and operational position 
• Analytical capabilities - someone who is comfortable working on spreadsheets and conducting research & data work
• Exceptional communication skills and passionate about delivering a high-quality customer service
• Fantastic organisational skills - you'll be able to prioritise your workload effectively and independently 
• Detail-oriented
• This company is London-based, however you do not need to be based in London. The successful applicant can choose to work in the office, hybrid in office / from home, or remotely from anywhere in the UK
• You must be a current UK resident, with full right to work in the UK
• Able to travel to the London office quarterly for their in person operations day (expenses covered)

On the hunt for Customer Operations Executive jobs, Operations Analyst positions or Customer Research roles? Interested in FinTech? Apply to this Customer Operations Executive role today!