Assistant Operations Manager

Job overview - Assistant Operations Manager

The Assistant Office Manager will play a key role in maintaining the smooth operation of the office, ensuring that processes are followed, targets are met, and staff are supported.

This position involves providing technical assistance to staff, supporting outsourced teams, and ensuring adherence to company procedures. The role requires strong organisational, communication, and leadership skills to ensure the efficiency and effectiveness of office operations.

Key responsibilities - Assistant Operations Manager

• Answering Technical Queries: Provide staff with timely and accurate answers to technical questions related to office processes, systems, and day-to-day operations.
• Customer Service: Deal with customer queries during busy periods ensuring their satisfaction via phone, email and live chat.
• Process Management: Ensure that all company processes and procedures are adhered to consistently. Regularly review and update workflows as needed, providing guidance to staff on best practices.
• Support for Outsourced Teams: Act as the primary point of contact for our Philippine based outsourced team, offering support, guidance, and ensuring they have the necessary resources to meet their objectives. Facilitate communication between in-house and outsourced teams to ensure seamless collaboration.
• Performance Monitoring: Track team performance against established targets. Collaborate with team members to address any shortfalls and implement strategies to improve productivity and meet deadlines.
• Training and Development: Assist in training new staff and outsourced personnel, ensuring they understand their roles, responsibilities, and how to use internal systems.
• Issue Resolution: Address any operational issues or process bottlenecks that arise, working with relevant departments to implement solutions promptly.
• Reporting: Regularly update management on team performance, process adherence, and operational challenges. Provide insights and recommendations to enhance office efficiency.

Skills and qualifications - Assistant Operations Manager

• Strong technical understanding of office systems and processes.
• Excellent communication and leadership skills.
• Proven ability to support and manage internal and outsourced teams.
• Ability to multitask and manage competing priorities effectively.
• Attention to detail and a commitment to maintaining high standards of work.
• Strong problem-solving skills with the ability to resolve issues decisively.

Preferred qualifications:

• Previous experience in office management or administrative support roles.

Perks - Assistant Operations Manager

• Competitive salary
• Annual appraisal and pay review.
• Company events.
• Company pension.

This is an exciting opportunity to step into a leadership position within a market leading company with a multimillion-pound turnover.

As part of a dynamic and fast-paced environment, the role offers excellent career development potential, regular appraisals and an opportunity to increase your wage based on performance targets, allowing you to contribute to the ongoing success of a rapidly growing business and its dedicated teams.