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👉 Job description
If you're looking to kick start your tech career with hands-on problem solving with real responsibility from day one, this one's for you! We're hiring two Junior Support Engineers for a fast-growing Australian health tech company based in Perth.
Company profile - Health Technology
This companies platform is used in over 100 hospitals across Australia, connecting the systems, devices and teams that clinical staff rely on every single day, from safety alerts to task coordination to secure messaging. Over 8,000 healthcare professionals use it, clocking more than 3 million secure interactions. They're investing heavily in AI and growing fast with these newly created roles.
The Role - Junior Support Engineer
You'll be the person hospital IT teams reach out to when something's not working, a change request is needed, whether that's a glitchy device, a system fault or a "why isn't this talking to that" kind of problem. You'll sit within a combined support and implementation team, working alongside project managers and integration specialists.
Standard hours are Monday to Friday, with a share of an on-call roster covering nights and weekends (with additional remuneration). You'll learn by doing, shadowing the team and getting stuck into real tickets from day one.
Job responsibilities - Junior Support Engineer
Company profile - Health Technology
This companies platform is used in over 100 hospitals across Australia, connecting the systems, devices and teams that clinical staff rely on every single day, from safety alerts to task coordination to secure messaging. Over 8,000 healthcare professionals use it, clocking more than 3 million secure interactions. They're investing heavily in AI and growing fast with these newly created roles.
The Role - Junior Support Engineer
You'll be the person hospital IT teams reach out to when something's not working, a change request is needed, whether that's a glitchy device, a system fault or a "why isn't this talking to that" kind of problem. You'll sit within a combined support and implementation team, working alongside project managers and integration specialists.
Standard hours are Monday to Friday, with a share of an on-call roster covering nights and weekends (with additional remuneration). You'll learn by doing, shadowing the team and getting stuck into real tickets from day one.
Job responsibilities - Junior Support Engineer
- Diagnosing and resolving technical issues for hospital IT teams and clinical staff
- Remotely accessing hospital systems to track down and fix faults
- Keeping an eye on alerts and escalating P1s fast
- Participating in an on-call roster covering nights and weekends
- Building product knowledge to support future progression into implementation or product roles
- Strong troubleshooting and problem-solving skills, technical background or graduated with a IT degree
- A professional, calm approach when dealing with high-pressure or urgent situations
- Comfortable working some evenings and weekends as part of a rostered on-call system
- Great communication skills and a genuine willingness to learn
💰 Job Benefits
- Casual work attire
- Clear progression plan
- Paid time off (holiday / sick pay)
- Remote / work from home options
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