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👉 Job description
Looking for a hands-on IT support role where you can combine corporate IT support with cutting-edge proptech? Apply today for this Junior IT Support Officer role in Melbourne!
Company Profile - Leading Build-to-Rent Innovator
Join a fast-growing, values-driven company reshaping how Australians rent. As a leader in the Build-to-Rent sector, this certified B-Corp founded in Melbourne in 2021 has over 1000 apartments under construction with new locations opening across 2025 and 2026, creating sustainable, community-focused housing designed entirely for renters.
Recognised as a Great Place to Work, the team is passionate, collaborative, and committed to social and environmental impact, offering a supportive environment and strong career growth opportunities.
Job Description - Junior IT Support Officer
In this role, you'll provide first-level support for corporate IT systems and proptech platforms, including audio-visual systems, networks, access control, and ERP systems. You'll manage support tickets, troubleshoot hardware and software issues, while working closely with internal teams and external vendors. This is a unique opportunity to gain exposure to both IT operations and innovative property technology projects.
Key Responsibilities - Junior IT Support Officer
Job Requirements - Junior IT Support Officer
Company Profile - Leading Build-to-Rent Innovator
Join a fast-growing, values-driven company reshaping how Australians rent. As a leader in the Build-to-Rent sector, this certified B-Corp founded in Melbourne in 2021 has over 1000 apartments under construction with new locations opening across 2025 and 2026, creating sustainable, community-focused housing designed entirely for renters.
Recognised as a Great Place to Work, the team is passionate, collaborative, and committed to social and environmental impact, offering a supportive environment and strong career growth opportunities.
Job Description - Junior IT Support Officer
In this role, you'll provide first-level support for corporate IT systems and proptech platforms, including audio-visual systems, networks, access control, and ERP systems. You'll manage support tickets, troubleshoot hardware and software issues, while working closely with internal teams and external vendors. This is a unique opportunity to gain exposure to both IT operations and innovative property technology projects.
Key Responsibilities - Junior IT Support Officer
- Provide first and second-level support for corporate IT systems (Laptops, MacBooks, Office 365, SharePoint, Cyber Security, etc.)
- Troubleshoot proptech systems including Audio Visual, Network, and access control systems
- Assist with ERP system troubleshooting (Accounting, PMS, HR, system integrations) prior to escalation
- Manage support tickets, logging, tracking, and reporting status
- Work with internal teams and external vendors to resolve technical issues efficiently
- Support IT project initiatives, including system onboarding and software rollout
- Assist in training staff on new systems and best practices
Job Requirements - Junior IT Support Officer
- Comfortable working with a variety of technology systems, including laptops, Office 365, SharePoint, and other corporate software
- Familiarity with ERP systems, property management software, or other integrated platforms (training will be provided)
- Experience using support ticketing systems or willingness to learn how to log and track issues effectively
- Strong problem-solving skills and an ability to troubleshoot technical issues
- Confident communicating with team members, vendors, non-technical colleagues and presenting technical upgrades to teams
- Enjoys working in a collaborative environment and supporting colleagues across different departments
💰 Job Benefits
- Clear progression plan
- Corporate volunteering days
- Mental / emotional wellbeing support
- Paid time off (holiday / sick pay)
- Referral programme
- Remote / work from home options
- Wellness programmes / treatments
