Looking for Customer Experience jobs, Customer Success jobs or Client Services roles in London? Want to make an impact at a new tech startup? Apply for this Customer Success Executive role in London today!
Company profile - Tech Startup In this graduate Customer Success Executive job, you will be joining an innovative tech start-up. They are a data visualisation platform, which visualises complicated ideas, concepts, or structures. Humans learn and work best through visual means and this product enables them to see rather than simply read or try to analyse complicated information. For example, the platform can build attractive structure diagrams representing M&A, financing, tax, trust or other complex transactions.
This tech start-up is ambitious and has secured millions in funding, and opened up offices across the globe in the past year and are continuing to grow rapidly. At its heart, they are also a company that centres around hard work, high energy and fun!
Job description - Customer Success Executive In this Customer Success Executive job, you will be responsible for relationship management with new clients, onboarding them onto the platform, providing demonstrations and representing the product. You will also keep up good relationships with clients by resolving any incoming queries via emails and calls, and relaying any technical requirements to relevant teams. This is a fantastic stepping stone in the business and you can progress very quickly in the role.
Key responsibilities - Customer Success Executive The key responsibilities of this customer success executive opportunity are: - Being the first point of contact for incoming queries, primarily over live chat, emails & calls
- Handle all requests for help with the platform and ensuring a professional and timely response
- Onboarding clients onto the software and providing learning demonstrations to new clients
- Representing the business and product with a positive attitude and the highest level of service
- Developing a foundation of knowledge in technology, LawTech and FinTech
- Completing training and development
Job requirements - Customer Success Executive - A university degree
- Great communication skills
- Organised and able to spin many plates at once
- Rapport builder, able to build relationships quickly
- A hard-working attitude, happy to get stuck-in anywhere
