Customer Operations Executive

Looking for Graduate Operations Analyst jobs, Client Operations roles, or a career in FinTech? Keen to work for a revolutionary FinTech start-up? Apply for this Customer Operations Executive role today!

Please note - this company have an office based in London Bridge, however, successful candidates can choose to work full time in the office; on a hybrid basis; or completely remotely, meaning you can be based anywhere in the UK to apply.

Company profile - FinTech Startup
In this Customer Operations Executive role in London, you will be joining an incredibly exciting FinTech start-up that is making waves in the pensions sector. They are completely disrupting the market with their unique and revolutionary product, which automates pension finding from previous employment, reuniting savers with their lost pensions, alongside helping large pension providers grow their assets and customer base whilst delighting their end users.

This industry-leading pension finding engine is also sold to large D2C (direct to consumer) platforms, life insurance companies, and financial advisers, among others. They combine cutting-edge technologies such as OCR (optical character recognition), RPA (robotic process automation) and data mining via web-scraping services to deliver an efficient and automated pension finding experience for clients.

With Excellent reviews on Trustpilot, this company is revolutionising the FinTech space. Their success, alongside successful seed funding, has led to multiple vacancies becoming available in their dynamic and vibrant team!

Key responsibilities - Customer Operations Executive
In this Customer Operations Executive role in Finance Technology, you'll be involved in:

• Managing internal and customer operations, supporting their service which helps savers find lost pensions
• Managing inbound requests and transfers, and activating these operations
• Managing and taking ownership of individual operations projects
• Conducting research into pensions, providers, employers, and using your research and qualitative analysis to support the pension finding process
• Bringing new ideas to automate processes of their service
• Speaking with clients directly, being customers, employers, pension providers, and more
• Exposure to customer journeys
• Managing key administrative and operational functions for the business
• Delivering an exceptional customer and client experience

 
 
Job requirements - Customer Operations Executive

• A 2:1 or above degree from University, all degrees are welcome – you don’t need to have a finance background (in fact, humanities degrees are encouraged)!
• Some foundational experience within administration, customer service, or operational support 
• Proven ability to excel in and enjoy a customer facing and operational position 
• Analytical capabilities - someone who is comfortable working on spreadsheets and conducting research & data work
• A real all-rounder at University, with leadership roles, societies, projects, internships, study abroad, volunteering, etc.
• Exceptional communication skills and passionate about delivering a high-quality customer service
• Fantastic organisational skills - you'll be able to prioritise your workload effectively and independently 
• Detail-oriented
• This company is London-based, however you do not need to be based in London. The successful applicant can choose to work in the office, hybrid in office / from home, or remotely